Refund and Returns Policy

Last Updated: September 21, 2026

Thank you for shopping with ArogyaVista. This policy explains the process for cancellations, returns, replacements, and refunds for orders placed through arogyavista.com.

1. Order Cancellation

You may request cancellation before your order has been dispatched. To request cancellation, contact our customer support team as soon as possible with your order number. Once an order has been dispatched, cancellation may no longer be possible. If payment has already been received for an eligible cancelled order, the applicable refund will be processed according to this policy.

2. Return Eligibility

Because our products are consumable herbal and Ayurvedic-related products, opened or used products are generally not eligible for voluntary return, except where a return, replacement, or refund is required under applicable law or approved due to a valid product issue.

Customers should contact us if they receive:

  • A damaged product.
  • An incorrect product.
  • A missing product.
  • A defective product.
  • A product that does not match the order.
  • A product that is not as described.

3. Reporting a Product Issue

Please contact us within 48 hours of delivery if you receive a damaged, incorrect, or incomplete product.

Please provide:

  • Order number.
  • Registered phone number or email.
  • Description of the problem.
  • Clear photographs of the package and product.
  • Unboxing video, if available.

The reporting period helps us investigate delivery-related issues quickly and does not remove any rights available to you under applicable law.

4. Replacement

If an eligible product issue is verified, ArogyaVista may provide a replacement or another appropriate remedy in accordance with applicable law and the circumstances of the order. Please do not send a product back without contacting our support team first.

5. Refund Eligibility

A refund may be applicable in situations such as:

  • Eligible order cancellation.
  • Approved refund for a damaged product.
  • Incorrect product received.
  • Missing product where refund is appropriate.
  • Product defect or qualifying issue.
  • Order cannot be fulfilled.
  • Other situations where a refund is required under applicable law.

Each request will be reviewed based on the order details and circumstances.

6. Refund Processing

Once a refund is approved, we will initiate the refund through the applicable payment method or another suitable method where required. The time required for the amount to appear in your bank account may depend on your bank or payment provider.

7. Refund Method

Where possible, prepaid order refunds will be processed to the original payment method. If the original payment method cannot receive the refund, we may contact you for an alternative method, subject to applicable requirements.

8. Return Shipping

Return shipping responsibility depends on the reason for the return and applicable law. If a verified issue is attributable to us, we will communicate the applicable return or replacement arrangements.

9. Non-Returnable Products

Voluntary returns may not be accepted for:

  • Opened products.
  • Used products.
  • Products damaged after delivery due to improper handling.
  • Products returned without prior approval.

These conditions do not limit any statutory consumer rights relating to defective, incorrect, misdescribed, or otherwise legally eligible products.

10. Failed Delivery or Refused Orders

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the shipment, the applicable resolution will depend on the circumstances, shipping status, and applicable law. Additional shipping or re-delivery charges may apply where permitted and will be communicated to the customer.

11. Contact Us

For cancellation, return, replacement, or refund requests:

Website: https://arogyavista.com/
Email: janaksingle39@gmail.com
Phone: 8003142328
Business Address: Address, Indira colony sadul shahar.
sri Ganganagar pincode 335062